Refunds live with the studio

Nothing is sold on paintedfamily.com, so there is nothing here to refund. Every order is taken by a studio, on its own site, and that studio’s refund page is the one that applies to it.

What every studio does

Each portrait is painted from your photograph and each print is made to order, so a change of mind after production has started is not a reason for a refund. A print that arrives damaged or defective is replaced or refunded: write to the studio within the window its own refund page gives, with a photograph of the fault.

The same holds in the EU and UK, where the 14-day right to withdraw does not cover goods made to a customer’s specification once production has begun. A faulty item is always covered.

How to ask

Write to support@painted.app with the studio name and your order email. One mailbox answers for every studio, so you never have to work out which inbox is the right one. The general terms for this site are short, because it takes no orders.